Shipping and returns
Last updated: October 2026
Order preparation
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Delivery time
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Carrier: à compléter
Shipping cost: à compléter
Tracking
A tracking number is emailed as soon as your parcel ships.
Returns and exchanges
You have 14 days from delivery to return an item, without giving a reason. The item must be unworn, unwashed and in its original condition.
To start a return, email us with your order number. masq.support@gmail.com
Refunds
Refunds are issued within 14 days of receiving the return, to the payment method used for the order.
Damaged parcel or missing item
Report it within 48 hours of delivery, with photos of the parcel and its contents: we reship or refund at our expense.